ice cube rollout CUSOP in Northern Ireland and Republic of Ireland Credit Unions

CUSOP

CUSOP (Credit Union Services Organisation for Payments) CUSOP was set up and began operating in 2013 in the Republic of Ireland and is owned and funded by Credit Unions in Ireland.

The CUSOP solution enhances the service offered to Credit Union members by enabling them to make payments from and receive payments directly into their Credit Union accounts and benefit from faster access to funds. This allows straight through processing, using standard sort codes and account numbers / IBAN, to ensure funds are lodged in a member’s account and available to be paid out more quickly.

ice cube and CUSOP

ice cube has been working very closely with CUSOP since the very start and we have so far rolled out a quarter of the Credit Unions currently live on the solution in the Republic of Ireland. Phase 1 of the service supports credit payments, including standing order processing. Phase 2 supports the direct debit solution. Phase 1 and 2 have already been rolled out in the Republic of Ireland and on November 22nd 2016, ice cube customer, Antrim Credit Union were the first Credit Union in Northern Ireland to “go live” on the CUSOP platform.

Since CUSOP initially began processing transactions, ice cube has facilitated over €103.6 Million incoming transactions and over €88.5 Million outgoing transactions. On average the savings per transactions have been around 23% for both the Credit Union and the Member.

The Benefits of CUSOP for your Credit Union

Using CUSOP will allow your Credit Unions carry out the following transactions with ease:

  • Credit transfers inward (receive money from any bank account into your CU account).
  • Credit transfers outward (send money to friends/ family, play a bill from your CU account).
  • Direct Debit inward (pay bills via direct debit).
  • Direct Debits outward (bill paying etc.).
  • Savings as a result of Bulk Standing Order Switch.
  • Round the clock support available from our team for your team.
  • Follow up training, testing and review from our ice educate team.
  • Fully supported Go Live.

We were proud to be the IT partner of choice in the 1st Northern Ireland CUSOP pilot and our customers, Antrim Credit Union were very happy with the migration and training received. They went “live” with transaction processing in November 2016.  Here is what some of our customers have had to say about working with us to switch over to CUSOP:

Here's what our customers have to say :

St. Colman’s (Claremorris) Credit Union Limited

“We have been working with ice cube for almost 14 years so we were happy to have them on board when switching to CUSOP. We found the work that the team carried out ahead of the CUSOP transfer to be invaluable – getting us ready for the switch and then having access to their expert trainers to make sure all of our staff were totally up to speed with the software meant that our team hit the ground running and have not looked back since!”

Gerry Kelly, St. Colman’s (Claremorris) Credit Union Limited

Tubbercurry Credit Union

“We literally could not get over how seamless the move to CUSOP was from start to finish. In our planning we had anticipated a huge job with lots sticky problems but it was all very easy – particularly the bulk transfer of standing orders which we had been dreading, mainly due to Claire Doyle who, leading the team at ice cube did a fantastic job.”
Marie O’Hara, Tubbercurry Credit Union

Abbeyfeale Credit Union

“The team at Abbeyfeale felt confident in the work of ice cube from the beginning to the end of the CUSOP project. The technical knowledge of the team was impressive yet they made sure that this was imparted to the team in a simple and understandable way which made for a smooth transition all round. To have the added benefit of Claire and her team training us at the end was the final comfort factor which meant we embarked on our CUSOP journey fully supported and confident”.

Peter Murphy, Manager, Abbeyfeale Credit Union

Why choose ice cube?

With over 30 years’ experience working in the Credit Union space and our close working relationship with CUSOP, ice cube are perfectly placed to partner all Northern Irish Credit Unions in facilitating this transition and upgrade for their members.

Our process involves the following tried and tested steps:

  • Analysis of Credit Union site prior to CUSOP Due Diligence (BCP Capability reviewed and updated if required).
  • Upgrade of any IT equipment required by CUSOP carried out immediately.
  • In house training over 2 days provided by our expert trainers for all staff.
  • Installation of all relevant software.

So why not call us for a chat!

If you would like further information, to talk to some of our customers or read a case study, call Donal or T.J, today on 091-429000 or email hello@icecube.ie

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